Overview

When a disaster strikes, the Internet is flooded with microblogs, tweets, Facebook messages, and other social media posts. If used correctly, this information can shape the way public safety agencies handle the response to and recovery from major events. However, the sheer volume of data makes it difficult for analysts to sift through and verify information in real time. SMART is a social media analysis system that provides analysts with scalable analysis and visualization of social media posts to provide situational awareness and improve decision-making for time-critical tasks.

 "BEFORE AND DURING THUNDER OVER LOUISVILLE, YOUR STUDENTS WERE ALWAYS AVAILABLE FOR SUPPORT AND ASSISTANCE ALLOWING US TO LEVERAGE THE TOOL FOR FORCE PROTECTION AND PUBLIC SAFETY AND SECURITY. THE TIMELY SERVER ASSISTANCE PROVIDED DURING THE EVENT ENSURED UNINTERRUPTED SUPPORT AND ENABLED MY STAFF TO PROVIDE PUBLIC SAFETY DURING THIS HIGH PROFILE EVENT. THE ASSISTANCE PROVIDED THROUGHOUT THE ENTIRE PROCESS...IS HIGHLY COMMENDABLE AND APPRECIATED."
CAPTAIN R.V. TIMME
U.S. COAST GUARD

SMART improves search and analysis capabilities by enabling the detection and exploration of anomalies. It enhances analysis of social media posts during a disaster by comparing them to the historical information and trends of previous events. These and other features are tightly integrated into a highly interactive visual analysis system that allows analysts to monitor and configure the methods for each analytical process.